At Texas Pete’s BBQ Joint, we do our best to make sure every order that leaves our kitchen is fresh, correct, and packed full of flavour — just how it should be.

But every now and then, things don’t go to plan. Maybe something’s missing, maybe there’s been a mix-up, or maybe your food didn’t arrive how you expected.

We’re here to help sort things out as quickly and fairly as we can — but the way to do that depends on how and where you ordered.
Each ordering partner (Book n Order, Uber Eats, DoorDash, Deliver Easy, etc.) handles payments and deliveries differently, so it’s important to follow the right process below.

Before reaching out, please take a quick moment to:

Double-check your receipt or order confirmation for what was ordered

Confirm which platform you used to place your order

Gather any photos or proof of payment if something isn’t right

Then find your ordering method below for the next steps 👇